Autism Support

National Autistic Society

A leading UK charity for autistic people (including those with Asperger syndrome) and their families.
Helpline: 0808 800 4104

Autism Anglia

Autism Anglia is an independent charity which provides care and support to children, adults and families affected by autism, providing a range of services to enable people with autism to live as independently as possible and experience choice and inclusion in society.
Helpline: 01206 577678

Autism & ADHD Ipswich

We offer support to individuals and families whose lives are impacted by Autism and, or ADHD.
Helpline: 01473 557550

ASD helping hands

Helpline: 01362 853018

Day Centres / Residential / Respite

The Mix

The Mix charity runs creative activities, and helps to promote and support external groups using the building to ensure collaborative working and improved promotion for youth services.
Helpline: 01449 745130

Red Gables

We're a charity that provides attractive long and short term accommodation in Stowmarket for Mid Suffolk’s voluntary and community sector as well as a limited number of commercial organisations.
Helpline: 01449 673947

Dyslexia Support Services

Suffolk Dyslexia Association

Helpline: 01473 437064 or 01473 717026

Indigo Dyslexia Centre Suffolk

Helpline: 0845 347 9322

Lowestoft Dyslexia & Dyspraxia Support Group

Helpline: 01502 589053

British Dyslexia Association

Helpline: 0333 4054 567

Financial Information

Family Fund

Family Fund is the UK’s largest charity providing grants for families raising disabled or seriously ill children and young people. Last year, we provided 89,423 grants or services worth over £36 million to families across the UK.
Helpline: 01904 621115

Personal Budgets

A personal budget is the amount of money available to you from Suffolk County Council to help meet your care and support needs. A personal budget means you can take control of when and how your needs are met.
Helpline: 01473 260026

Information, Advice & Support Services


Special Educational Needs and Disabilities Information Advice and Support Service (SENDIASS) previously Parent Partnership, in Suffolk.
Helpline - 01473 265210 (office hours Mon-Fri)
Email -

SENDIASS Conference Monday 13th March 2017

All the presentations from the 2017 SENDIASS Conference can be found here

Independent Support Service (SCOPE)

The Independent Support Service provides free advice and support for parents of children and young people with Special Educational Needs, through the statutory assessment and education, health and care plans.

Helpline: 0808 800 3333

Contact a Family

Contact a Family is a national charity for families with disabled children, who provide information, advice and support.

Helpline: 0808 808 3555

Code Of Practice

Guidance on the special educational needs and disability (SEND) system for children and young people aged 0 to 25, from 1 September 2014.

CIDAS (Children in Divorce & Separation Service)

Helpline: 07810 358930

Gateopener (for disabled people and their carers)

Providing free information for disabled people and their carers across Suffolk and East Cambridgeshire
Helpline: 01638 510463

Homestart (advice and support for families)

Home-Start volunteers help families with young children deal with the challenges they face. We support parents as they learn to cope, improve their confidence and build better lives for their children.
Helpline: 01787 372346

Number 72 (family support services)

Helpline: 01787 310610

Suffolk Families Information Service

Helpline: 0345 6080033

Cauldwell charity (Support Service for Disabled Children & families)

Helpline: 0300 330 5454
Textphone: 0786 002 2939

Information on Services available

The Local Offer

The Local Offer details the services available for children and young people with special educational needs and disabilities (SEND).
Helpline: 01473 260026

The Source

The Source is managed by the Engagement Hub within Children and Young People's Services at Suffolk County Council. We are part of a much bigger service that works to support children, young people and families.

Short Breaks Service

Short breaks are for children and young people up to 18 with any impairment, sometimes known as special needs. These include dysphagia, epilepsy, cerebral palsy, autism, physical impairments and learning difficulties.
Helpline: 01284 753957 or Respite Unit 01284 724065

The New Wolsey Theatre relaxed performances

We aim to combine our own productions, projects, collaborations with other partners and touring work, to create a programme of performances and creative learning projects of the highest quality, maximum diversity and greatest possible accessibility, within a sound and sustainable financial framework.
Helpline: 01473 295900

Ipscene (community events & groups)

Legal Information / Support

IPSEA (Independent Parental Special Education Advice)

Helpline: 0800 0184016


INROADS are an independent service provider of unique, flexible and client centred services for children and adults with learning disabilities and additional complex support needs. We have particular expertise in providing to those who challenge services.
Helpline: 01473 826192

Civil Legal Advice

(Legal Aid for Education/Judicial Review eg SEN, Exclusions, Provision)
Helpline: 0345 345 4345

Coram Children’s Legal Centre - Family Law

0300 330 5480 (Education law advice line)
Education law 0300 330 5485

Disability Rights UK (post 16) Students helpline

Helpline: 0800 3285050

Equality Advisory Support Service

Helpline: 0808 800 0082

Mental Health Services

Child and Adolescent Mental Health Services – CAMHS

CAMHS are specialist NHS children and young people's mental health services.
Helpline: General enquiries: 0207 089 5050

Health Watch

Providing information and signposting to help you navigate the health and social care system and understand what to do when things go wrong.
Helpline: 01449 703949

Norfolk and Suffolk NHS Foundation Trust – NSFT

The Norfolk and Suffolk NHS Foundation Trust provide mental health, substance misuse and learning disability services across Norfolk and Suffolk.
Helpline: 01603 421421.

MindEd – (Children and young people’s mental health)

Parents & Carers Together – PACT

Mental Health Parent Support Group
Contact: 07801 330827 or 07804 245835

National Charities / Organisations

AFASIC (Voice for life)

Helpline: 0300 666 9410

Action for sick Children

Action for Sick Children campaigns on all aspects of healthcare, whether in hospital in the community or at home and from national policies to individual family cases.
Helpline: 0800 0744519

The Dame Vera Lynn Children’s Charity (for children with cerebral palsy)

Helpline: 01403 780444

Down’s Syndrome Association

Helpline: 0333 1212 300

Dyspraxia Foundation

Helpline: 01462 454986

Epilepsy Action

Helpline: 0808 800 5050

Family Lives

Parenting advice and support
Helpline: 0808 8002222

Hyperactive Children’s Support Group

Helpline: 01243 539966

I CAN (speech & language impaired)

Helpline: 0207 8432544

Independent Schools Council

Helpline: 0207 7667070

Kidscape (child safety/bullying)

0207 7303300

ME Association

Helpline: 0844 5765326

Mencap (learning difficulties)

Helpline: 0808 8081111

MindEd – (Children and young people’s mental health)

Network 81 (SEN)

Helpline: 0845 0774055

National Deaf Children’s Society

Helpline: 0808 8008880


Helpline: 0808 8005000

Potential Plus UK (gifted & talented children)

Helpline: 01908 646433

Points of Contact – Suffolk County Council

County Services Admissions

Helpline: 0345 6000981

Children in Care Suffolk virtual school office

Helpline: 01473 260818

Customer Rights (Complaints about Suffolk County Council Services)

Helpline: 01473 260711

Early years/childcare

0345 6080033
Educational Psychologists EP helpline (Monday’s 13:30 – 16:00)
01473 265743
Kate Fieldhouse Senior Educational Psychologise , 01284 758747 Bury St Edmunds area
Elaine Price Senior EP , Lowestoft area 01502 674729
Megan Smith Senior EP , Ipswich area 01473 265612

Education Welfare

Margaret Smith Lead Attendance Officer
01473 265348

Local Offer Team

(Inclusion & alternative provision) Jamie Mills Local Offer Manager
01473 265694

Local Offer Brokers:

Bury St Edmunds area: Claire Brown 01284 758784 Shirley Dixon 01248 758757
Ipswich area: Sarah Bailey 01473 265174 Diane Knights 01473 265208 Kirsty Mower 01473 265732
Lowestoft area: Joy Derbyshire-Baldwin 01502 674717 Lisa Gowen 01502 674714

Early Help Teams

(for Family Support Practitioners, Parenting Co-ordinators, Education Welfare Officers, Specialist Youth Support Workers, School nursing team):
Central & South Suffolk 01284 758620 & 01787 315900
Ipswich North & East Ipswich 01473 263295
Felixstowe 01394 605060
Saxmundham, Framlingham, Leiston 01728 652303
Ipswich South & West 01473 263391
Lowestoft & Waveney Beccles, Bungay, Halesworth, Southwold 01502 674747
West Bury St Edmunds Forest Heath Haverhill 01284 758610, 01284 758620, 01284 758630

Elective Home education

Helpline: 01473 265139

Resolution - Education and Learning

Alison Jones Strategic Officer 01284 758641

Alison Berry Head of Sensory & Communication Service

Helpline: 01473 264730

Social Care Services Customer First

Helpline: 0808 8004005

Special Educational Needs Tony Sale Head of Service (SEN)

Helpline: 01473 264712

Tracy Winwood Operational Lead (SEN)

Helpline: 01473 264703

Helen Stanley Senior Special Needs Officer

Helpline: 01502 674716

The Special Needs Officer team is split into three areas.

The Ipswich Team covers South Suffolk and pupils and young people attending education outside of Suffolk.
Helpline;: 01473 265101

The Lowestoft Team covers North Suffolk.
Helpline: 01502 674718

The Bury St Edmunds Team covers West Suffolk.
Helpline: 01284 758809

Special Needs Officers (SNO’s)
Nicky Fisk Out of county 01473 264710
Carol Green Ipswich area 01473 265588
Sue Heath Ipswich area 01473 265563
Jan Rawlings Ipswich area 01473 265832
Sarah Hopkins Bury St Edmunds area 01284 758839
Mary Marks Bury St Edmunds area 01284 758785
Robert Smith Post 16 01502 674984
Anna Palmer Lowestoft area 01502 674713
James Pettit Lowestoft area 01502 674715

The Bury St Edmunds Team covers West Suffolk. They can be contacted on 01284 758809 or by email

Transport 0345 606 6173

Support for Families

Suffolk Family Carers / Young Carers

Providing information, advice and guidance to family carers of all ages across Suffolk to help them get the support they need to live fuller lives.
Helpline: 01473 835477

Activities Unlimited

Activities Unlimited provides short breaks and leisure activities to disabled children aged 0-25 in Suffolk. We recognise that short breaks and respite from a caring role are a priority for families and should be delivered as part of a broader package of family support services.
Helpline: 01473 260026

Time for Carers

Find useful information and factsheets about finding and taking breaks, this website is for all family carers aged over 18 who care for someone living in the UK.


Sibs is the only UK charity representing the needs of siblings of disabled people. There are over half a million young siblings and at least 1.7 million adults siblings in the UK, who have grown up with a disabled brother or sister.
Helpline: 01535 645453

Anglia Care Trust

A charity dedicated to supporting vulnerable people within the community.
01473 618675

Voiceability Suffolk

If you or someone you know feels vulnerable or needs support, we may be able to work with you to speak up and be heard, have your rights respected and be at the heart of decision making.
01473 857631


A charity dedicated to helping families with children with brain conditions discover a better life together.
Helpline: 01267 244200

Suffolk Young People’s Health Project – 4YP

Helpline: 01473 252607

IMCA Referrals

Tel: 0300 330 5499
Fax: 0208 330 6622

Care and Support Referrals

Tel: 0300 222 5948
Text: 07860 022939

Support Groups/Play schemes

The Ipswich Opportunity Group

Ipswich Opportunity Group provides support to families who have pre-school children with additional needs by providing appropriate play activities for children with a wide range of additional needs including physical, sensory and learning difficulties.
Helpline: 07746 580132

The Felixstowe Opportunity Group

A group primarily aimed at children and families with additional learning and development needs.
Helpline: 01394 286399

Holiday Opportunity Playscheme - HOPS

HOPS provides social activities for children and young people between the ages of 4 and 17 years old, with severe disabilities.
Helpline: 07857 618161

Children’s centres

0345 6080033

Epilepsy Support Group

Helpline: 01473 461407

Suffolk Youth and Parent Support Group

a support group for young people with long-term illness and their parents)


Helpline: 07975 830493

Support for Organisations

Community Action Suffolk

Community Action Suffolk supports organisations in Suffolk’s Voluntary, Community and Social Enterprise (VCSE) sector, to enable them to operate more effectively.

Email: Helpline: 01473 345400

Council for Disabled Children

The umbrella body for the disabled children's sector bringing together professionals, practitioners and policy-makers.
Helpline: 020 7843 1900

National Network of Parent Carer Forums – NNPCF

The function of the NNPCF is to develop cohesive good practice and effective participation and a solution focused approach at all levels, locally, regionally and nationally.
Helpline: 0207 608 8708

Support In Schools

County Inclusive Resources

The CIR is a Suffolk County Council outreach service that can be accessed by mainstream schools to support the inclusion of pupils on their caseload who have a diagnosis of autism.

Code Of Practice

Guidance on the special educational needs and disability (SEND) system for children and young people aged 0 to 25, from 1 September 2014.

Transition / Preparation for Adulthood

Preparing for Adulthood

Funded by Department for Education (DfE), they provide expertise and support to local authorities and their partners to embed preparing for adulthood from the earliest years. PfA work to ensure that young people with SEND achieve paid employment, independent living, housing options, good health, friendships, relationships and community inclusion.
Phone: 01225 789135
Preparing for Adulthood Programme
National Development Team for Inclusion
First Floor
30-32 Westgate Buildings

Travel & Transport

Travel & Transport – Suffolk On Board

The Passenger Transport group within the Resource Management department of Suffolk County Council.
Helpline: 0345 6066171

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