Covid-19 Support

We know that being a parent carer can be a challenging role and many families tell us that they feel isolated and need support. We have started to put together a family support pack containing local and national support organisations and online resources which we hope will be of use to you. This pack will be updated regularly.

If you require a printed copy of this pack, please email with your details and we will get one out to you.

Family Support Pack v1.1

Families have told us that the Covid-19 outbreak is a really worrying time for them and they have asked for resources to help them talk to their children and young people about it as well as needing strategies to support their mental health and emotional wellbeing. Working with SENsational families in Norfolk and education, health and care services, we have produced an information pack for families which is towards the bottom of this page. If you need a printed copy then please email and we will arrange to send it to you.

Also in partnership with SENsational Families, we’ve put together a mix of free online resources to help keep children and young people occupied at home over the coming weeks. Please get in touch with any other suggestions!

We understand the impact this situation is having on families and we are therefore changing our usual way of working and are offering support to individual families if they need someone to talk to. We can provide peer-to-peer support if you need someone to talk to, if you or your child/young person are struggling or if you have specific questions about where/how to access other support. We cannot advise on any health-related issues regarding Coronavirus, however, we can point you to official sources on this.

Please contact us on 07341 126455 or email or contact us through private/direct messaging on our social media channels if you would like to talk to a member of the SPCN team.

The SPCN team continue to try and find ways to support our families during these challenging times. Our peer-to-peer support for individual families remains open and a reminder of the details of this are below.

We now also have the following items available:

• Colouring/puzzle books for children and young people
• Colouring books for adults
• Stress balls
• Pots of bubbles
• Sensory bags/baskets

The above items are available to children/young people of anyone with an SPCN parent carer membership. If you feel any of the above would help your child/young person then please email giving the first name and age of your child(ren) or young person (people) you would like them for. If you know of any friends / family members who have children/young people aged 0-25 with any additional need and/or disability, (diagnosed or not), who would benefit from the above then please pass this on to them. Parents and Carers can sign up as SPCN members here and they can then email with their request for items.


A special message has kindly been provided from Suffolk County Council regarding additional information for families/carers across Suffolk.

Keep Suffolk Safe infographic_English


Additional download sheet for other languages can be found in the links below.

Keep Suffolk Safe Infographic_Lithuanian

Keep Suffolk Safe Infographic_Russian

Keep Suffolk Safe Infographic_Kurdish (Sorani)

Keep Suffolk Safe Infographic_Arabic


Link to Suffolk County Council Coronavirus Page


We have co-produced a Frequently Asked Questions document in relation to Covid-19. This is the first in a series.

CV19 Parent FAQ bulletin Issue 1 19th June 2020

5 Tips for Families (Anxiety – Children)

5 Tips for Families (Anxiety – Young People)

5 Tips for Families (Autism – children)

5 Tips for Families (Autism Young People)

5 Tips for Families (with children who self harm )

5 Tips for Families (with young people who self harm )

LD Professional Senate guidance on things to do with people with LD in isolation

EHC plans – Guidance on temporary legislative changes[16402]

Royal College of Paediatrics & Child Health Covid-19 Research evidence summaries have provides a summary of key current evidence regarding COVID-19 in children and young people.

NHS England has produced some very helpful practical advice for both parents and carers and young people to help and support children and young people with mental ill health, suicidal thoughts or self-harming behaviours. This included signs to look out for, what to do and who to speak to during a period in which younger people may be feeling particularly anxious or upset. The resources also include information on the support that is available to those who need help during this time.

Words and pictures – explaining Covid-19 to younger children

When suicide is on your mind EASY READ leaflet

The department has today published new guidance for local authorities on home to school transport for the return to education full-time for all year groups and places of education from the beginning of the autumn term.

The guidance can be found here.

The guidance is divided into two parts. Part A provides guidance for local authorities on managing the capacity of and demand for public transport at the times children travel to and from school and Part B provides guidance about the provision of dedicated home to school transport in the autumn term.


Another service which may be useful  – The following link to an Online Counselling Service called Kooth


As Lockdown Two is now in place (January 2021) Please find a new update on school closures.

Changes to national restrictions and temporary school closures – Wedsite Council for disabled children – Link 


Additional links










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